Returns & Exchanges
At Cheap Cigarettes Australia, we strive to ensure customer satisfaction by offering a straightforward return policy for damaged or incorrect items. Please ensure all products remain in their original, sealed packaging to be eligible for a refund or replacement.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and a brief explanation of the issue.
Provide Evidence
Attach clear photographs of the damaged goods or the incorrect shipment to help our team verify your claim quickly.
Awaiting Approval
Our quality control department will review your request and provide a return authorization number if the criteria are met.
Ship the Items
Securely package the products and return them to our designated warehouse address using a tracked shipping service.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing